We aim to offer a smooth and reliable delivery experience for all our customers. Below you’ll find detailed information about our delivery charges, timescales, and service availability.

01.

Standard Delivery – UK Mainland

  • Delivery Timeframe: Typically within 3–5 working days (Monday to Friday).

  • Delivery Cost:

    • Orders up to 10kg: £3.49

    • Orders over 10kg: An additional £3.49 per extra 10kg

  • Free Delivery: Available on selected eligible products. These items will be clearly marked with a “Free Delivery” label in the product listing.

  • Carriers Used: We use reliable courier services to ensure timely and secure delivery.

02.

Standard Delivery – UK Out of Area Postcodes

Customers located in remote and non-mainland regions of the UK fall under the “Out of Area” category.

  • Delivery Timeframe: 3–7 working days, depending on location.

  • Delivery Cost:

    • Orders up to 10kg: £6.95

    • Orders over 10kg: An additional £6.95 per extra 10kg

  • Free Delivery Exclusions: Unfortunately, free delivery promotions do not apply to out-of-area postcodes.

  • Delivery Restrictions: We currently do not deliver to the Channel Islands due to courier limitations.

 

Out of Area Postcodes Include:
AB36*, AB37*, AB38*, AB54*, AB55*, AB56*, BFPO, BF*, BT*, FK17* to FK22*, HS*, IM*, IV*, KA27*, KA28*, KW*, PA20* to PA80*, PH15* to PH50*, TR21* to TR25*, ZE*

03.

Express Delivery – UK Mainland Only

Need your order faster? Choose our express delivery service for next-day delivery (up to 2 working days during peak periods like December).

  • Order Cut-off Time: Place your order before 1 PM (Monday to Friday) for same-day dispatch.

  • Delivery Timeframe: Usually 1 working day; during busy periods, allow up to 2 working days.

  • Delivery Cost:

    • Up to 10kg: £6.95

    • Over 10kg: An additional £6.95 per extra 10kg

⚠️ Please note: If you return an item that was shipped using Express Delivery, the express delivery fee is non-refundable.

Additional Notes and Exceptions

  • We make every effort to meet our delivery timelines, but we cannot be held liable for delays caused by third-party couriers, weather disruptions, or unforeseen events.

  • Any failed or delayed deliveries do not qualify for compensation beyond your statutory rights.

  • Weekend deliveries are not guaranteed unless explicitly stated.

  • We recommend providing accurate contact and address details to avoid delays.

Additional Notes and Exceptions

  • We currently do not offer international shipping via the website. However, we’re happy to help!
    Please reach out to us via the Contact Us page with your location and order details, and we will provide a custom shipping quote if delivery is available to your region.

Still Have Questions?

  • If you have any concerns or need help tracking your order, feel free to contact our friendly support team.
    We’re here to ensure your shopping experience is seamless from checkout to doorstep.

Simple Return Guarantee

Easily return or exchange items within 30 days—no complications, no stress.

Return Policy

Customer Support That Cares

Reach our friendly UK-based team Monday to Friday, 8am–5pm, for any help you need.

Support

Proudly UK Operated

We’re an independent UK retailer, shipping all orders directly from our Lincolnshire warehouse.

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